Frequently Asked Questions

Everything you need to know about your 16ARLINGTON experience.

Where does 16ARLINGTON ship from?

All orders are dispatched from our warehouse in the United Kingdom. We offer worldwide shipping via premium couriers to ensure your pieces arrive safely and promptly.

What is your return policy?

We accept returns on all full-price items within 14 days of receipt. Items must be in their original condition, unworn, and with all security tags and packaging intact.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery.

Are duties and taxes included in the price?

For international orders, duties and taxes are calculated at checkout based on your shipping destination. We offer DDP (Delivery Duty Paid) options for most regions to ensure no hidden fees upon arrival.

Do you offer alterations?

While we do not provide in-house alterations for online purchases, our customer care team can provide detailed measurements and advice to help you achieve the perfect fit with your local tailor.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.